From its early beginnings 16 years ago in Slough as same-day express operator Ricochet Couriers, the recently renamed Rico Logistics has now grown to become perhaps the most comprehensive field logistics operation in the UK. Now sited at 35 UK locations, with over 1000 vehicles and operating over 30 field stock locations, 150 collection points, 300 intelligent boxes, In-boot delivery and 120 technical couriers, Rico is able to offer the whole spectrum of field logistics services.
With nationwide expansion in recent years servicing such blue-chip clients as Siemens UK, HP (CDS), Xerox, IBM and Wincor-Nixdorf, Rico has developed an unrivalled countrywide network of facilities and total logistics support services.
With a new web based IT platform (RicoTRACE) now fully deployed in all our locations, we are able to manage a seamless operation of multi-tasking and inter-related field logistics services, as follows:
Same-Day Couriers: 35 offices providing a 20-minute response time for express, same-day delivery services throughout the UK. PartsExpress also controls our special services division, giving clients access to a wide range of specialist services, such as contract multi-drop, next-day, pallets, international, re-mail and long-term storage
Collection Points: 150+ manned locations with counter service for both collection and returns. All have parking and give early morning access to overnight spares delivered to field engineers, enabling them to collect parts everyday from 8am throughout the UK
Field Stock Locations: Over 30 fully racked and secure stores, holding spare parts and new replacement items for distribution to field engineers via a variety of means – all available on a 24/7 basis.
Technical Couriers: 120 specialists providing a wide range of lower-tech field engineer services and support, such as on-exchange or swap-out requirements to ensure that clients’ engineers can be more effectively deployed.
Reverse Logistics: A full reverse logistics solution for all your spare parts returns. Whether your spare parts need diagnostic assessment to optimise the return path or require environmental disposal, we can provide you with a returns process that will suit your business and enhance the cost effectiveness of your supply chain.
Direct Vendor Trunking: Our exclusively managed, national trunking system enables not only stock replenishment to our UK PartsStore locations, but also dedicated delivery and collection to over 30 major vendors and repair agents on a daily basis.
Logistics Consultancy: A unique logistics consultancy service specialising in solving field service supply chain issues. Employing some of the leading professionals in the provision of IT logistics support services, Rico’s logistics consultancy is able to provide the combined resource and knowledge needed to offer any business an in-depth analysis of its distribution needs.
The growth of Rico over the years, the consistent retention of existing clients and the continual establishment of new clients, have all been achieved by operating professional services to exacting standards on a day to day basis. Performing to such high standards, being totally customer focused and continuing to invest in the latest IT developments, Rico has consistently out performed the industry service standards, yet strives to improve. Acquisitions, organic expansion and strategic partnerships, have enabled Rico to achieve economies of scale and a lower cost base. The benefits of this have been shared with Rico’s clients and business partners to the advantage of all parties.
The recent re-branding of the corporate identity of Rico Logistics reflects the group’s latest moves to expand operations throughout mainland Europe and to better represent the now complete panoply of logistics services that can now provide clients with seamless and transparent solutions to support their business strategies.